CNN.com - Transcripts: "And I think that's terribly, terribly difficult for us and unfortunately for some reason, which I can't fathom, the kind of awful thing that's going on there now on a daily basis has almost become humdrum. So, when something happens to people that we identify, like Bob and like Doug, we wake up again and realize that, no, this is not acceptable what's going on there and it's a terrible situation."